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Frequently Asked Questions
Everything you need to know about making a claim with FixMyBump.
đź’° Costs & Insurance
Do I have to pay an excess?
No. With FixMyBump you don’t pay an excess. We recover costs directly from the at-fault driver’s insurer.
Will this affect my no claims bonus?
No. Because the accident wasn’t your fault, your no claims discount is protected.
đźš— Vehicles & Recovery
Will I get a courtesy car?
Yes. You’ll get a like-for-like replacement vehicle quickly, so you’re never left without transport.
Do you offer 24/7 recovery?
Absolutely. Our recovery service operates 24/7 across Scotland and the UK, so help is always at hand.
ℹ️ General Questions
How long does the claims process take?
It varies, but most claims are settled within weeks. We’ll keep you updated every step of the way.
What happens if the other driver is uninsured?
We can still help. Claims are handled via the Motor Insurers’ Bureau (MIB) to make sure you’re not left out of pocket.